Terms & Conditions

Who operates this website

pilloway.com.au is operated by Pilloway, an Australian business. Throughout these terms, "we", "us", and "our" refer to Pilloway. "You" refers to the person accessing or using our website. These terms are governed by the laws of Queensland, Australia.

Placing an order

When you place an order on pilloway.com.au, you are making an offer to purchase the selected products at the listed price. We reserve the right to accept or decline any order at our discretion. Once your order is confirmed and payment is processed, you will receive an order confirmation email. This confirmation does not constitute final acceptance until your order has been dispatched.

Pricing & availability

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice. In the event of a pricing error on our website, we are not obligated to honour the incorrect price and will contact you to advise of the correct price before proceeding. Product availability is subject to change and we cannot guarantee stock at the time of your order.

Payment

Payment must be made in full at the time of checkout. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Union Pay. All transactions are processed securely. We do not store your full payment details.

Delivery of your order

We ship to Australian addresses only. Delivery timeframes are estimates and are not guaranteed. Pilloway is not liable for delays caused by third-party carriers, weather events, or circumstances outside our control. Risk of loss and title for products passes to you upon dispatch. For full details, please refer to our Shipping Policy.

Our returns policy

We accept returns on unused items in original condition within 30 days of delivery. Returned items must be approved by our team prior to being sent back. For full details on eligibility, the return process, and refund timeframes, please refer to our Refund Policy.

Our content belongs to us

All content on pilloway.com.au — including text, images, logos, product names, designs, and graphics — is the property of Pilloway and is protected by Australian and international copyright and trademark law. You may not use, copy, or reproduce any of our content without our prior written permission. The Pilloway name and logo are trademarks of Pilloway and may not be used without authorisation.

Our liability to you

To the maximum extent permitted by law, Pilloway is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you shall not exceed the amount you paid for the relevant product. Nothing in these terms limits your rights under the Australian Consumer Law, including guarantees that cannot be excluded.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

External websites

Our website may contain links to third-party websites. These links are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Visiting any linked website is entirely at your own risk.

We may update these terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon being posted to this page with an updated date. Your continued use of our website following any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Queensland, Australia

These Terms of Service are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.