Frequently Asked
Questions

Pilloway is an Australian sleep brand redefining how people rest. From our cooling body comfort pillows to travel pillows and weighted eye masks, every Pilloway product is designed with innovative fabrics, dual-sided cooling, and thoughtful construction — built for how people actually sleep.

Anyone who wants better sleep. Whether you run hot at night, struggle with neck and hip support, travel frequently, or just want to upgrade your bedding — Pilloway was made for you. Our range caters to side sleepers, back sleepers, travellers, and anyone chasing a deeper, cleaner, more comfortable rest.

Our current range includes:

• The Snuggi™ Body Comfort Pillow
• The Cloudii™ Align Comfort Pillow
• The Dozzi™ Travel Pillow
• Weighted Eye Mask

More innovative sleep products are on the way for 2026 — stay tuned.

Our range is designed to cater to a wide variety of sleepers. Different products suit different sleep styles — check the individual product pages for detailed guidance on which pillow is right for you.

Yes. Our products are engineered with high-quality materials built to last. The high-loft fibre fill is designed to bounce back night after night — not flatten out like cheap alternatives.

Each product page includes full specs, dimensions, materials, and product-specific FAQs. Head to our Shop page to explore the full range.

Yes. Our pillows feature a hidden zipper design that lets you remove the cover easily for washing whenever you need.

Remove the cover and machine wash cold on a gentle cycle. Tumble dry low or air dry. Avoid high heat. The pillow itself can be spot cleaned. Do not iron or bleach.

Pilloway products are crafted with innovative, breathable fabrics including antibacterial layers and temperature-regulating technology — engineered for healthier, cleaner, and smarter sleep. We use high-loft fibre fill that maintains its shape over time.

Yes — Pilloway offers shipping Australia-wide. Orders typically arrive within 3–8 business days.

We're currently focused on Australian customers, but international shipping may be available soon. Email us at Admin@pilloway.com.au and we'll do our best to help.

You'll receive a tracking number via email as soon as your order has been dispatched. If you have any issues, email us at Admin@pilloway.com.au.

We offer a 30-day money-back guarantee. If you're not completely happy, email us at Admin@pilloway.com.au within 30 days of receiving your order and we'll make it right — no fuss.

Absolutely. Just email us at Admin@pilloway.com.au and we'll help sort it. You may need to cover return shipping, but we'll take care of the rest.

We've got you covered. Email us at Admin@pilloway.com.au with a photo of the issue and we'll send a replacement or full refund promptly.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Union Pay, and more — all processed securely at checkout.

Absolutely. All transactions are encrypted and handled through trusted payment gateways. We never store your card details.

If your order hasn't been packed and dispatched yet, we'll do our best to help. Email us as soon as possible at Admin@pilloway.com.au and we'll sort it out.

Yes! Bundle and save deals are available on our website — mix and match your favourite Pilloway products for the best value.

We're open to select stockists and collaborations. Email us at Admin@pilloway.com.au and let's chat.