Your privacy matters to us
We're committed to being transparent about how we collect, use, and protect your personal information.
Last updated: May 2026About Pilloway
Pilloway ("we", "us", "our") operates the website pilloway.com.au. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our site, you agree to the terms of this policy.
When you place an order or contact us, we may collect:
Personal details — your name, email address, phone number, and delivery address
Payment information — processed securely via Shopify Payments and third-party gateways. We never store your full card details
Browsing data — pages visited, time on site, device type, and IP address collected automatically via cookies
Communications — any messages or emails you send us
Marketing preferences — if you opt in to our email list
We use your information to:
Process and fulfil your orders and send order confirmations and tracking updates
Respond to your enquiries and provide customer support
Send you marketing emails and promotions if you have opted in — you can unsubscribe at any time
Improve our website, products, and overall customer experience
Comply with our legal obligations under Australian law
We do not sell your data — ever
We only share your information with trusted third parties who help us operate our business. This includes Shopify (our ecommerce platform), payment processors (such as Stripe, PayPal, and Apple Pay), shipping carriers (such as Australia Post), and email marketing tools. These providers are bound by their own privacy policies and are only permitted to use your information to perform services on our behalf.
Legal disclosure
We may disclose your information if required to do so by law, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our customers.
How we use cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device. You can disable cookies through your browser settings, however some features of our website may not function properly as a result. By continuing to use our site, you consent to our use of cookies.
How we protect your information
We take the security of your personal information seriously. Our website is hosted on Shopify, which uses industry-standard SSL encryption to protect your data during transmission. While we take all reasonable steps to safeguard your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Under Australian Privacy Law, you have the right to:
Access the personal information we hold about you
Correct any inaccurate or incomplete information
Request deletion of your personal data, subject to legal requirements
Opt out of marketing communications at any time via the unsubscribe link in any email
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
To exercise your rights
Simply email us at Admin@pilloway.com.au with your request. We'll respond within a reasonable timeframe, typically within 30 days.
External websites
Our website may contain links to third-party websites such as social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently. This Privacy Policy applies only to pilloway.com.au.
We may update this policy from time to time
Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Questions about your privacy?
If you have any questions or concerns about how we handle your personal information, we'd love to hear from you.