Fast shipping,
World Wide
We ship every order quickly and reliably straight to your door. Here's everything you need to know.
Shipping options
Standard Shipping
Tracked · 5-8 business days
$9.99
Express Shipping
Tracked · 3-5 business days
$14.99
Delivery timeframes
Delivery times are estimates only and begin from the date of dispatch, not the date of order. Delays may occur during peak periods such as Christmas, public holidays, or due to circumstances outside our control. Pilloway is not responsible for delays caused by Australia Post, Royal Mail, USPS, DHL or any other third-party carriers.
How tracking works
You'll receive a dispatch confirmation email with your tracking number once your order leaves our warehouse
Use your tracking number to follow your parcel via our internal tracking portal Post or the relevant carrier's website
If your tracking hasn't updated within 3 business days of dispatch, email us at Help@pilloway.com.au
Please double-check your address at checkout
Pilloway is not responsible for orders delivered to an incorrect address entered at checkout. If you notice an error in your address after placing your order, contact us immediately at Help@pilloway.com.au. We'll do our best to update it before dispatch, but we cannot guarantee changes once an order has been processed.
Can't find your parcel?
If your order is marked as delivered but you haven't received it, please first check with neighbours and any safe drop locations around your property. If you still can't locate your parcel, email us at Help@pilloway.com.au and we'll lodge an investigation with the carrier on your behalf.
We ship world wide
We currently ship world wide with our International shipping partners. If you're overseas and need any assitance email us at Help@pilloway.com.au and we'll let you know when it's available.
Questions about your order?
Our team is here to help Monday – Friday, 9am – 5pm AEST.